Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order at the Grayslake bookstore - at no additional cost! 

Ordering By Fax

We do not accept orders by fax or phone.

College of Lake County Bookstore
19351 W. Washington St.
Grayslake, IL 60030
 847-223-9106

Shipping Policies

College of Lake County Bookstore College of Lake County Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. 

On average, your order will be received in 7 - 10 working days. During August, December or January, delivery time may take longer.

Return Policy

Most products purchased from this site may be returned, within 5 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are: return within 5 days of shipment, books must be in condition they were when purchased, must be returned with receipt, and anything that was wrapped must remain wrapped to get full refund, if not it will be returned at used price. The last day to return books for the Spring 2011 semester is Friday, February 4, 2011.  Please contact us if you have a question about returning a textbook.

Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period.

To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

Returns are not allowed the week before and the week of midterms and finals.

Contact Support

Contact us anytime with questions or concerns via email at: elechuga@clcillinois.edu. You can also contact our customer service department at: