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Customer Service

Ordering Online
Ordering By Fax
Shipping Policies
Product Returns
Contact Support

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order at one of the bookstore locations - at no additional cost!

Allow 1 - 2 Business Days for Pick Up at Southlake and Lakeshore Bookstores.

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Ordering By Fax

We do not accept orders by fax or phone.

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Shipping Policies

College of Lake County Bookstore College of Lake County Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. 

On average, your order will be received in 2 - 5 working days depending on the method chosen for delivery. Be advised during August and January, processing may take longer.

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Return Policy

Most products purchased from this site may be returned within 5 days of received shipment for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products*.

The textbook return guidelines are:
  • return within 5 days of received shipment,
  • books must be in condition they were when purchased,
  • product must be returned with receipt,
  • and anything that was wrapped must remain wrapped to get full refund.
The last day to return rentals books for Summer is Tuesday, June 12. No Exceptions!

No Returns or Exchanges on open shrink-wrapped texts, e-books, or online access codes

Please contact us if you have a question about returning a textbook.

*Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers, lab books or syllabi), and artwork which is printed, matted, or framed based on your order.

**Defective or incorrectly shipped product may also be returned during this same time period. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.)

Returns are not allowed the week before midterms and through finals.

RENTALS MUST BE RETURNED BY THE DATE WRITTEN ON THE STICKER ON THE BACK OF THE BOOK - BY 8:00 PM


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Contact Support

Contact us anytime with questions or concerns via email at: BKS.WEBSTORE@CLCILLINOIS.EDU You can also contact our customer service department at: 847-543-2086

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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