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Frequently Asked Questions


VENTRA BUS PASSES

You can buy and reload VENTRA Bus Passes at Grayslake LancerZone (B131 - 1st floor) and at the Lakeshore (Waukegan) Campus Bookstore. CHOOSE FROM OPTIONS INCLUDING:

• Campus Collection Passes - Available to students for one semester, unlimited rides, any route and 7 days a week. Financial Aid may be used to purchase.

• 7-Day and 30 Day Passes

• Choose the $ amount you want to load ($1 - $300)

• Reload an existing VENTRA card

Stop by or call the Grayslake LancerZone (847-543-2086), or Lakeshore Bookstore (847-543-2189) for more information.

+ MORE WAYS TO SAVE YOU $$$

Student success is our #1 priority! To help you reach your goals, we have added more lower costs options for acquiring course materials.

• RENT - Hundreds of titles are currently available for rental to save you money! For the first time ever, several CLC custom textboks will be available to rent.

• DIGITAL - We offer a number of digital titles at significant savings$!

+ And remember - Daily Textbook Buyback is at all three campuses!

Sell your books back to us for ca$h! Daily textbook buyback is offered at Grayslake, Lakeshore (Waukegan) and Southlake (Vernon Hills) Campus Bookstores.

You will need a printed copy of your "Course Materials List" available through your MyStudentCenter on the College of Lake County Website.

You will also need a form of payment; Credit or Debit card, Cash, Gift Card, or have Financial Aid funds available in your student account.

If you need to check prices before ordering, please refer to the Textbooks section of our website.

We now carry a large variety of online choices for your textbook needs.
Some titles are available to rent for specific periods of time or purchase for lifetime access.

To learn more, please visit C.L.C's Digital Bookshelf.

Each Campus has its own bookstore.

GRAYSLAKE:

Lancer Book Stop (B014 - Lower Level)  - Textbooks, E-books/Digital, Access Codes, Kits and other related Course Materials for all classes held online, and at any of the three campuses (EXCEPT Dental Hygiene and Massage Therapy)

LancerZone (B131 - 1st Floor) - Ventra Bus Passes, School/Art Supplies, Electronics, Uniforms, CLC Clothing and Spiritwear, Snacks, Drinks and More!

LAKESHORE (Waukegan) and SOUTHLAKE (Vernon Hills)

Both campuses sell books and other course materials for classes held at their locations, plus a selection of merchandise, candy, snacks and drinks.

Lakeshore - Also sells VENTRA Bus Passes and Dental Hygiene course materials

Southlake - Also sells Massage Therapy course materials

NOTE: To view a map of where the Campuses are located, click here and scroll to the near bottom of the page.

We accept:

Cash
Credit/Debit Cards (Photo I.D. Required)
Financial Aid (Photo I.D. and Student I.D. Number Required)
Personal Checks (Photo I.D. and Student I.D. Number Required)
Gift Cards

Please Note: The last name on the I.D. MUST match the last name on the credit card or check.

IF YOU ARE ENROLLED IN CLASSES:

Viewing/Printing your Bookstore Course Materials List is the easiest, most accurate way to see all REQUIRED, *CHOOSE ONE and OPTIONAL textbooks for your classes.

*CHOOSE ONE - You pick ONE of the two or more CHOOSE ONE items listed for your class - in the FORMAT you prefer. For example: You may have your choice between an actual Textbook OR the Online version. Content is the same for all formats. ( * notes that items sold at front counter)

Abbreviation Key

*(AC) - Access Code

*(AS) - Answer Sheet

(BND) Bundle

(BNDC) - Bundle WITH components

(BWC) -  Books WITH components

*(DVD) - DVD

*(EB) - E-Book

(LL) - Loose Leaf, NO components

(LLC) -  Loose Leaf WITH components

(OER) -  Open Education Resource

(SG) - Study Guide

*(WS) - Work Sheet

* All Kits - ACR, ARC, ART, AUT, GEG, HCM, HET, HRT

 

TO VIEW/PRINT:

• Log into mystudentcenter (From www.clcillinois.edu)

Choose Class Schedule (From the dropdown list, left side of page)

Click Choose Term (Class Schedule will display)

• Click Bookstore: Course Materials Needed (Above displayed Schedule)

Course Materials are listed for all classes on the schedule

Print List (Required for In-Store Ordering)

+ How can I see how much my books will cost?

TO CHECK PRICES, AVAILABILITY, AND FORMAT OPTIONS:

Through the bookstore website, you can look up course material information including:

PRICES - New or Used/Rent or Buy   • REQUIRED /*CHOOSE ONE / OPTIONAL   • TEXTBOOK / E-BOOK/DIGITAL

You will need to know the DEPARTMENT, COURSE NUMBER, and SECTION NUMBER for each class. From the main bookstore page or on the left side of this page:

AGAIN - NOTE FIRST! -  ABBREVIATION KEY:  NO (ABBREVIATION) before book title = TEXTBOOK   (AC) = ONLINE Access Code   (BWC) = TEXTBOOK With ONLINE Access Code   (Digital) = E-Book through Red Shelf   (EB) = E-Book   (LL) = Looseleaf Book   (LLC) Looseleaf W/ONLINE Access  (SG) = Study Guide

>  Click TEXTBOOKS

> Click GET TEXTBOOKS

> Choose TERM / DEPARTMENT / COURSE NUMBER / SECTION  NUMBER from the Dropdown Lists

> Click ADD COURSE TO LIST. Repeat until all courses have been added

> Click GET YOUR BOOKS

NOTE: If pricing is listed in GRAY, item is currently unavailable

There are a number of factors that affect whether or not we will buy back your book and for how much. The main factor is whether we are using it in the upcoming semester or if our wholesaler is buying the book.

There is no difference in buyback price if the book was originally bought new or used.

Books with water damage or stains will not be bought back.

Yes! You can do so online by selecting "Sell Textbooks" under the Textbooks menu on the left side of the page.

You will need an account to log in and check buyback prices, otherwise you may create a new account using your personal or student email.

Please remember, prices offered are subject to change due to the condition of the book and other factors.

We do not accept phone or faxed orders.

Either we have not received the list of books required for your course or the teacher is not requiring any books for their section.

Please contact the publisher that issues the code (i.e. Cengage, Pearson, etc).

If you have any other issues that the publisher cannot help you with, please contact the bookstore directly.

Contact the cashier's office at the Grayslake Campus to pay the balance and release the hold.

If you believe you have returned the rental, please visit the bookstore and we can work with you to resolve this issue.

Please refer to our  Return Policy as the dates for each semester vary.

For classes that start after the final return date listed, you will have 5 business days from the start of your class to return or exchange a book.

Purchasing a rented book, or vice versa, works just like an exchange. Please see the Return Policy for important dates for exchanges.

Custom textbooks are edited versions for specific College of Lake County courses. Essentially, material has been removed from the textbook that the instructor will not be covering in class.

A custom “bundle” usually consists of the custom textbook and an online access code. Bundles save students money versus the cost of buying the components separately.

Click "Textbooks" page and then Click "Get Textbooks" and choose the appropriate semester. Then select your course from the drop down menus. Select your books and add them to your cart.

We accept Financial Aid online.

Please allow 24 hours for your order to be ready at the Grayslake campus during RUSH. Pick up at either Southlake or Lake Shore require an additonal day.

During non-peak times your order will be ready sooner.

No! You do not pay a fee if you choose to pick up at another campus bookstore.

If you choose to have your order shipped to you, it could take 3-5 business days to be delivered depending on UPS. If you need it sooner please select 2nd Day or Next Day shipping at checkout.

If you have not received your order within 5 business days, log in to your account on the bookstore website to view the status of your order or contact the bookstore via email, phone, or by visiting our Contact Support  page.

Standard Shipping is $5.00

Two-Day Shipping is $15.00

Next Day Shipping is $20.00

This means we temporarily do not have your book in stock. As soon as the book arrives, the order for that book and/or any other items on back order, will be processed - and will will receive an email that your order has processed.

Yes! We accept Financial Aid online.
While checking out, when selecting payment on the drop down menu, please choose “Financial Aid”.

We will not be able to process your order unless you have funds available in your student account. If your order declines due to a lack of funds, you will receive an email and can log in to edit your order and use another form of payment, or reply to cancel the order.

Used books are limited to first come, first serve. These usually go very quickly. If you do not wish to have your book substituted, please write “Used Only" or "Cancel if New" under the order comment when checking out.

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