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Frequently Asked Questions


DUE TO COVID-19 - NOT AVAILABLE AT THIS TIME:

VENTRA BUS PASSES

You can buy and reload VENTRA Bus Passes at Grayslake LancerZone (B131 - 1st floor) and at the Lakeshore (Waukegan) Campus Bookstore. CHOOSE FROM OPTIONS INCLUDING:

• Campus Connection Passes - Available to students for one semester, unlimited rides, any route and 7 days a week. Financial Aid may be used to purchase.

• 7-Day and 30 Day Passes

• Choose the $ amount you want to load ($1 - $300)

• Reload an existing VENTRA card

Stop by or call the Grayslake LancerZone (847-543-2086), or Lakeshore Bookstore (847-543-2189) for more information.

+ MORE WAYS TO SAVE YOU $$$

Student success is our #1 priority! To help you reach your goals, we have added more lower costs options for acquiring course materials.

• RENT - Hundreds of titles are currently available for rental to save you money! Many CLC custom textbooks are available to rent.

• DIGITAL - We offer a hundreds of digital titles at significant saving$!

+ And remember - Daily Textbook Buyback is usuall available at all three campuses! (Currently unavailable due to COVID19 restrictions. Contact the Grayslake campus at 847-543-2086  for more information.

Sell your books back to us for ca$h! BUYBACK (Updated 6/16/20) CLC is partnering with our vendor Nebraska Book Company to offer a VIRTUAL BUYBACK. log onto www.clcbkst.com. From the left menu select Textbooks>Sell Textbooks and follow instructions on the page.

DUE to COVID-19, not available at this time.You will need a printed copy of your "Course Materials List" available through your MyStudentCenter on the College of Lake County Website.

You will also need a form of payment; Credit or Debit card, Cash, Gift Card, Apple Pay or Samsung Pay or have Financial Aid funds available in your student account.

If you need to check prices before ordering, please refer to the Textbooks section of our website.

We have many titles available digitally through our online partner Redshelf. If your book is available, it will say "Digital" in the description.

Each Campus has its own bookstore. Currently, during the COVID-19 pandemic, all bookstore are closed  to the campus community, but the Grayslake location is taking online orders and shipping all orders out by UPS delivery only

GRAYSLAKE:

Lancer Book Stop (B014 - Lower Level)  - Textbooks, E-books/Digital, Access Codes, Kits and other related Course Materials for all classes held online, and at any of the three campuses (EXCEPT Dental Hygiene and Massage Therapy)

LancerZone (B131 - 1st Floor) - Ventra Bus Passes, School/Art Supplies, Electronics, Uniforms, CLC Clothing and Spiritwear, Snacks, Drinks and More!

LAKESHORE (Waukegan) and SOUTHLAKE (Vernon Hills)

Both campuses sell books and other course materials for classes held at their locations, plus a selection of merchandise, candy, snacks and drinks.

Lakeshore - Also sells VENTRA Bus Passes and Dental Hygiene course materials

Southlake - Also sells Massage Therapy course materials

NOTE: To view a map of where the Campuses are located, click here and scroll to the near bottom of the page.

We accept:

Cash
Credit/Debit Cards (Photo I.D. Required)
Financial Aid (Photo I.D. and Student I.D. Number Required)
Personal Checks (Photo I.D. and Student I.D. Number Required)
Gift Cards

NEW: Apple Pay, Samsung Pay

Please Note: The last name on the I.D. MUST match the last name on the credit card or check.

IF YOU ARE ENROLLED IN CLASSES:

Viewing/Printing your Bookstore Course Materials List is the easiest, most accurate way to see all REQUIRED, *CHOOSE ONE and OPTIONAL textbooks for your classes.

*CHOOSE ONE - You pick ONE of the two or more CHOOSE ONE items listed for your class - in the FORMAT you prefer. For example: You may have your choice between an actual Textbook OR the Online version. Content is the same for all formats.

TO VIEW/PRINT:

LOG INTO MYCLC. (From www.clcillinois.edu)

CLICK MYSTUDENTCENTER.  (On left side nav.)

CLICK "MANAGE CLASSES" TILE. (Icon on left side of page.)

CLICK "BOOKSTORE COURSE MATERIALS". (Silver button near top center of page.)

• VIEW YOUR LIST. COURSE MATERIALS are shown for all classes on your schedule.

PRINT LIST, Landscape. (List is required for IN-STORE Ordering.)

+ "How can I see how much my books will cost?"

TO CHECK PRICES, AVAILABILITY, AND FORMAT OPTIONS THROUGH THE BOOKSTORE WEBSITE (INSTRUCTIONS BELOW):

NEW OR USED / RENT OR BUY / REQUIRED / *CHOOSE ONE / OPTIONAL / TEXTBOOK / ACCESS CODE / E-BOOK / DIGITAL

You will need to know the DEPARTMENT, COURSE NUMBER, and SECTION NUMBER for each class. From the main bookstore page or on the left side of this page:

 ABBREVIATION KEY: 

NO ABBREVIATION BEFORE TITLE = Textbook

(AC) = Online Access Code

(BND) = Bundle - 2 or more Textbooks

(BNDC) = 2 or more Textbooks with Online Access Code

(BWC) = Textbook with Online Access Code

(DC) = Digital Book provided through Red Shelf (DC listed after book title)

(EB) = E- Book

(LL) = Looseleaf Book

(LLC) = Looseleaf book with Online Access

(SG) = Study Guide

From the Home Page - FIND YOUR BOOKS or Left Navigation Page - TEXTBOOKS > GET TEXTBOOKS

> Choose TERM / DEPARTMENT / COURSE NUMBER / SECTION NUMBER from the Drop Down Lists

> Click ADD COURSE TO LIST.  Repeat until all courses have been added

> Choose TERM / DEPARTMENT / COURSE NUMBER / SECTION  NUMBER from the   Dropdown Lists

> Click ADD COURSE TO LIST.  Repeat until all courses have been added

> Click GET YOUR BOOKS

NOTE: If pricing is listed in GRAY, item is currently unavailable

There are a number of factors that affect whether or not we will buy back your book and for how much. The main factor is whether we are using it in the upcoming semester or if our wholesaler is buying the book.

There is no difference in buyback price if the book was originally bought new or used.

Books with water damage or stains will not be bought back.

Yes! You can do so online by selecting "Sell Textbooks" under the Textbooks menu on the left side of the page.

You will need an account to log in and check buyback prices, otherwise you may create a new account using your personal or student email.

Please remember, prices offered are subject to change due to the condition of the book and other factors.

We do not accept phone or faxed orders.

Either we have not received the list of books required for your course or the teacher is not requiring any books for their section.

Please contact the publisher with issues concerning physical access codes (i.e. Cengage, Pearson, etc).

If you have issues with a purely digital online book order, contact solve.redshelf.com

Contact the One Stop at the Grayslake Campus to pay the balance and release the hold.

If you believe you have returned the rental, please visit the bookstore and we can work with you to resolve this issue.

Please refer to our  Return Policy as the dates for each semester vary.

For classes that start after the final return date listed, you will have 5 business days from the start of your class to return or exchange a book.

Purchasing a rented book, or vice versa, works just like an exchange. Please see the Return Policy for important dates for exchanges.

Custom textbooks are edited versions for specific College of Lake County courses. Essentially, material has been removed from the textbook that the instructor will not be covering in class.

A custom “bundle” usually consists of the custom textbook and an online access code. Bundles save students money versus the cost of buying the components separately.

Click "Textbooks" page and then Click "Get Textbooks" and choose the appropriate semester. Then select your course from the drop down menus. Select your books and add them to your cart.

We accept Financial Aid online.

COVID-19 UPDATE - All campuses are currently closed to students, community members and non-essential staff. UPDATE - The Grayslake campus will be open on a limited basis for Summer Boost students with special access, but still closed Fridays. The bookstore is filling online orders, shipping by UPS only by 2:30 daily, Monday through Thursday. (Should your order come in after 2 pm, it will be shipped next day) You must choose a UPS Shipping Option to have your textbooks sent to you. PLEASE NOTE: Financial Aid closed June 18th.  If Financial Aid is used to purchase books, paperwork will have to be filled out. Be prepared to show a student ID and photo ID. Check our homepage for updates.

During non-peak times your order will be ready sooner.

No! You do not pay a fee if you choose to pick up at another campus bookstore.

If you choose to have your order shipped to you, it could take 3-5 business days to be delivered depending on UPS. If you need it sooner please select 2nd Day or Next Day shipping at checkout.

If you have not received your order within 5 business days, log in to your account on the bookstore website to view the status of your order or contact the bookstore via email, phone, or by visiting our Contact Support  page.

Standard Shipping is $5.00

Two-Day Shipping is $15.00

Next Day Shipping is $20.00

Yes! We accept Financial Aid online.
While checking out, when selecting payment on the drop down menu, please choose “Financial Aid”.

We will not be able to process your order unless you have funds available in your student account. If your order declines due to a lack of funds, you will receive an email and can log in to edit your order and use another form of payment, or reply to cancel the order.

Used books are limited to first come, first serve. These usually go very quickly. If you do not wish to have your book substituted, please write “Used Only" or "Cancel if New" under the order comment when checking out.

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