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Frequently Asked Questions


Books and course materials are sold through Online Order Only

To View or Print your Bookstore Course Materials list:
• Log into myCLC
• Click Student Center (Left Pane)
• Click Manage Classes tile
• Select appropriate semester
• Click Bookstore Course Materials needed (Top center of page).   

Your Bookstore Course Materials list will display: 
• The Department names, Course numbers and Section numbers of all your classes
• The titles of and Required / Optional / Choose One / Inclusive Access descriptions of the books (and any other materials) for each class.

Use the FIND YOUR BOOKS widget on this website’s home page to check pricing and rental availability.

• Use the FIND YOUR BOOKS widget on our home page or
• Click Textbooks in the menu bar at left, then select Get Textbooks

• Choose the appropriate Term / Dept. / Course / Section from dropdown menus 
• Click Add Course to list, then repeat with the dropdown menus until all your courses are added 

• Click Get Your Books
• Make your selections by clicking Purchase for each item you want to buy
• When when you're done choosing books, click Checkout

Create Account* if this will be your first clcbkst order, or Log In to choose Shipping and Pick Up options 
• Enter your payment information, then click Submit Order

* Please use a frequently used email address and make sure it is entered correctly when creating your account.  Important information (including your confirmation number, order-ready pickup notification, digital-text access instructions, and other vital communications) is sent to this email address.

Credit Cards – Visa, MasterCard, Discover, American Express

Financial Aid - Financial Aid can be used as payment for online purchases for a limited time each semester. Books, course materials, school supplies, Campus Connection bus passes, and more can be paid for with Financial Aid. Contact the Financial Aid office @ (847)543-2062 for any questions about your fund availability.

Third Party accounts (DCFS – Department of Children and Family Services, DORS – Dept. of Rehabilitative Services, IDE (WIOA) Illinois Dept. Of Employment, JTP – Job Training Program, and PIC – Private Industry Council.) Most accounts are limited to the purchase of required books and course materials only.

CLC Gift Cards

Split Payments combining the above options

• The bookstore has hundreds of titles, both new and used, available to rent. Your particular books may or may not be eligible for rental.

• Rental options and prices will be listed in bold black for books that can be rented.

• The rental period is for one semester.

• Available Text Options (New/Used, Rent/Buy) and their associated prices are listed in Bold Black. If a listing is gray and says N/A, the book is not in stock. Books come in regularly in the weeks near the start of the semester. Please continue checking this website, or call the bookstore to check availability at (847)543-2086.

• Digital materials included with enrollment in Inclusive Access classes are not available for purchase and cannot be ordered through the online Bookstore. Supplemental materials (such as lab books, chemistry experiments, etc.) are available to buy here in our online Bookstore. Please click the Inclusive Access tab on this website for more information.

• Zero Cost Materials are provided by your instructor via Power Point, websites, etc.
• "Textbook Not Determined" means that the bookstore has not yet received any requisitions for a class.

In any case such as these, please ask your instructor for more information!

COURSE MATERIAL DESCRIPTIONS:

• No abbreviation before title = Physical Textbook 

• (AC) = printed Access Card that includes a code to use when registering at your course's online portal

• (BWC) = printed Book With online access Code

• (DC) (after title) = Digital Content (accessed after purchase by following publisher's e-mailed instructions)

• (EB) = Electronic Book or other non-print media

• (LL) = Loose Leaf Book with unbound pages

• (LLC) = Loose Leaf text with access Code

• (OER) = Open Education Resource accessible for free through your Canvas student portal. A low-cost, printed copy is often available to purchase from the bookstore (listed separately, as Optional, when available).

• Select just ONE of the 2 or more items marked "Choose One."
Your choices are different formats:  Book only, Book with included Online access, Online access code only, E-book only, or Digital Content.
The written material is the same; you just need to Choose your One preferred format.

TROUBLESHOOTING TIPS

Did you receive a confirmation email with an order number?  If yes, your order went through!  If no, try any of the following: 

• Double Check that all information was entered correctly / Shipping or Pick Up Option was chosen / Submit Order button was clicked 

• Is the order being placed on a cell phone?  Log out & Log back in / Try using a different browser (Google Chrome or Firefox work best) OR Try ordering from a computer 

• If ordering from a computer, Log out & Log back in OR Try using a different browser (Google Chrome or Firefox work best).

You should receive 2 order confirmation emails:

First email – We have received your order and issued to you an order number.

Second email – Your order has been processed at our Grayslake fulfillment department.
• If you chose pickup at Grayslake, your order is ready.
Lakeshore and Southlake orders may not be ready for pickup until the following business day, because even though they have been filled they spend extra time in transit between campuses.

• Order pick up at the Grayslake campus is in the LancerZone store (B131) on the main level.

• Pick up at Lakeshore (Waukegan) is currently at 33 N Genesee St. inside the S3 door (Rear campus entrance across from the parking garage).

• Orders may be picked up at the Southlake (Vernon Hills) campus inside the LancerZone store (V134).

Call (847)543-2086 for store hours, directions, and order readiness.

Please Note: orders paid with Financial Aid require a signature and must be picked up by the student named on the Financial Aid account.

• Shipping for pickup at our Lakeshore (Waukegan) and Southlake (Vernon Hills) campuses is free, but usually takes one additional business day. These pickup orders utilize a CLC carrier and do not ship on weekends.

• UPS Ground shipping = $5 / 2nd Day = $15. UPS Ground delivery time depends on the destination, but local orders typically arrives in 2-3 business days.

Contact Customer Support for your card's Publisher (Cengage / Pearson / McGraw-Hill). 

• Contact info is on the same cardstock packaging the access code is printed on.
• For more details, click on Textbooks in this website's left-hand menu bar, then click Publisher Info. 

Digital books are provided 100% electronically through RedShelf.  There is nothing to ship or pick up!

  • Digital access instructions are sent in an email from RedShelf to the address used in your online order. 
If you don’t see that email, check your Spam folder and double-check that the e-mail address listed on your order is the same address where you've been expecting the RedShelf email.
• Contact Customer Support @ solve.redshelf.com for further Log-In and access help.

We do not accept phone or faxed orders.

Please contact the publisher with issues concerning physical access codes (i.e. Cengage, Pearson, etc).

If you have issues with a purely digital online book order, contact solve.redshelf.com

Contact the One Stop at the Grayslake Campus to pay the balance and release the hold.

If you believe you have returned the rental, please visit the bookstore and we can work with you to resolve this issue.

Please refer to our  Return Policy as the dates for each semester vary.

For classes that start after the final return date listed, you will have 5 business days from the start of your class to return or exchange a book.

Purchasing a rented book, or vice versa, works just like an exchange. Please see the Return Policy for important dates for exchanges.

Custom textbooks are edited versions for specific College of Lake County courses. Essentially, material has been removed from the textbook that the instructor will not be covering in class.

A custom “bundle” usually consists of the custom textbook and an online access code. Bundles save students money versus the cost of buying the components separately.

Click "Textbooks" page and then Click "Get Textbooks" and choose the appropriate semester. Then select your course from the drop down menus. Select your books and add them to your cart.

We accept Financial Aid online.

Check regularly for COVID Updates. PLEASE NOTE: If Financial Aid is used to purchase books, paperwork will have to be filled out. Be prepared to show a student ID and photo ID.

During non-peak times your order will be ready sooner.

No! You do not pay a fee if you choose to pick up at another campus bookstore.

If you choose to have your order shipped to you, it could take 3-5 business days to be delivered depending on UPS. If you need it sooner please select 2nd Day or Next Day shipping at checkout.

If you have not received your order within 5 business days, log in to your account on the bookstore website to view the status of your order or contact the bookstore via email, phone, or by visiting our Contact Support  page.

Standard Shipping is $5.00

Two-Day Shipping is $15.00

Next Day Shipping is $20.00

Yes! We accept Financial Aid online.
While checking out, when selecting payment on the drop down menu, please choose “Financial Aid”.

We will not be able to process your order unless you have funds available in your student account. If your order declines due to a lack of funds, you will receive an email and can log in to edit your order and use another form of payment, or reply to cancel the order.

Used books are limited to first come, first serve. These usually go very quickly. If you do not wish to have your book substituted, please write “Used Only" or "Cancel if New" under the order comment when checking out.

You can buy or reload VENTRA Bus Passes at the Grayslake LancerZone (room B131, first floor,) and at the Lakeshore Campus LancerZone in Waukegan.

The Southlake Campus LancerZone in Vernon Hills is not currently equipped to offer VENTRA bus passes.

• Campus Connection Passes
The Campus Connection Pass includes unlimited rides for all routes on any day of the week for one whole semester.
Campus Connection Passes are available only to qualified students who provide proof of current-enrollment status.
Financial Aid may be used to purchase a Campus Connection pass.

• 7-Day and 30-Day Passes
Priced according to VENTRA guidelines

• Activate a new VENTRA card
Pay per-ride by preloading a new card in any amount between $1 and $300

• Reload your VENTRA card
Add more value to a current, non-expiring VENTRA card

Campus Connection passes are eligible for payment through a Financial Aid account, with proof of enrollment.
7-Day passes, 30-Day passes and Per-Ride VENTRA card loading cannot be purchased with Financial Aid.

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